IN THIS ARTICLE
- Sending Emails
- Creating support tickets on the customer portal
- Setting up your Helpdesk account
- Checking tickets' progress
Sending Emails
You can always email us at care@shedpro.co. Your Account Manager and Project Coordinator will get a copy of your email and support you in a timely manner.
Creating support tickets on the customer portal
Alternatively, visit our Helpdesk portal and submit your ticket from there.
Hit “New Support Ticket” and fill in the details of your request
Then, click “Submit”.
You may start signing up using the same email address you type in your previous request to see its status OR login using your email address or using Single Sign-On options (Google, Facebook, and Twitter account)
Setting up your Helpdesk account
A new user can create an account by clicking the Sign up button on the top right corner of the Helpdesk.
Fill in your email address and name
Once you sign up, an email notification containing the activation URL, is sent out to your registered email address. From there, you can create a password for your Helpdesk account.
Checking tickets' progress
A ticket can have various statuses. The requester can filter out tickets based on the 'Status' by using the drop-down above the list of tickets:
All Tickets view
Choosing All Tickets will show every ticket raised by the requester in the Helpdesk, no matter what the status of the tickets is.
Open or Pending tickets
This view shows all of the tickets that are open or waiting for your response (pending).
Resolved or Closed
The ticket is marked as Resolved when the agent provides the solution for the customer's question/issue. The ticket is marked as Closed when the customer confirms the resolution of the ticket.
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