Essentially, ShedPro treats all requests and emails received, whether submitted through the Helpdesk portal or sent directly to care@shedpro.co, in the same manner. Rest assured that all inquiries will be promptly reviewed and responded to within 24 hours (or even sooner).
Using the Helpdesk portal to submit tickets offers an added advantage as it allows you to conveniently view all your submitted tickets and their status in one place. To learn more about creating support tickets on the customer portal, please visit the link here: Creating support tickets on the customer portal.
Should you have any further concerns or questions regarding the Helpdesk portal, please don't hesitate to contact us at care@shedpro.co. We are here to assist you promptly.
Thank you for choosing ShedPro for your needs.
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